Donald j. trump
Introduction
* (business rule #1: if you don’t tell people about your success, they
probably won’t know about it).
* … I don’t do it for the money. I’ve got enough, much more than I’ll
ever need. I do it to do it.
* business rule # 2: keep it short, fast and direct.
* business rule #3: begin working at a young age. I did.
Be a general
* if you are careful when finding employees, management becomes a lot
easier.
* save yourself time by getting the best people you can. Sometimes this
can mean choosing attitude over experience and credentials. Use your creativity
to come up with a good mix.
* keep the big picture in mind while attending to the daily details.
Stay focused
Maintain your momentum
* No matter how accomplished you are, no matter how well you think you
know your business, you have to remain vigilant about the details of your
field. You can’t get by on experience or smarts. Even the best surgeons need to
be retrained regularly, to stay current on the latest research and procedures.
Get a Great Assistant
*Surround yourself with people you can trust. I often say it’s good to
be paranoid, but not when it comes to your home team.
*Ask God for a great assistant. No joke. A great one can make your life
a whole lot easier—or, in my case, almost manageable. Norma Foerderer has been
with me for twenty-three years. If you want to know what a great guy I am, just
ask her. But not on a Friday
* I’m not a complacent person and I can’t have a complacent staff. I
move forward quickly and so must they.
Remember: The Buck Starts Here
* Set the standard. Don’t expect your employees to work harder than you do.
In my case, I don’t have to worry about that, because I work seven days a week
and love almost every minute of it.
* Winners see problems as just another way to prove themselves.
Problems are never truly hardships to them, and if you haven’t got any problems,
then you must not have a business to run
* Having a passion for what you do is crucial. If you can’t get excited
about what you are doing, how can you expect anyone else to? If your employees
can see and feel your energy, it is bound to affect them.
* Don’t intimidate people. If you do, you’ll never get a straight answer
from anyone, and you’ll be defeating your own purpose. I keep my door open, and
my people know I’m available as well as approachable
Don’t Equivocate
* If you equivocate, it’s an indication that you’re unsure of yourself
and what you’re doing. It’s also what politicians do all the time, and I find
it inappropriate, insulting, and condescending
Ask Yourself Two Questions
1. Is there anyone else who can do this better than I can?
That’s just another way of saying: Know yourself, and know your
competition. If your competition is better than you are, you need to offer some
quality they lack.
2. What am I pretending not to see?
We can all get swept up in the euphoria of a creative moment, or what
former president Richard Nixon’s speechwriters used to call “the lift of a
dream.” Before the dream lifts you into the clouds, make sure you’ve looked
hard at the facts on the ground.
Bullshit Will Only Get You So Far
* If you think you’re in danger of being fired, take control of the
situation and ask your boss for a meeting.
Make sure you ask for the meeting at the right time. Tell your boss you
want to make sure you are communicating and doing your job to everyone’s
satisfaction.
Of course, if your boss is a sadist, or just a lousy communicator,
you’ve still got a problem. In that case, fire your boss and get a better job.
There’s no sense in trying to cope with a bad situation that will never
improve.
* I never try to dissuade people from quitting. If they don’t want to be
here, I don’t want them to be here, either
Every New Hire Is a Gamble
* I especially like employees who spend—and, more important, save—the
company’s money as if it were their own. Companies suffer when employees don’t
make enough of an effort to control costs
Ideas Are Welcome, but Make Sure You
Have the Right One
* If you run a company, make yourself accessible to your employees. If
they feel they can bring ideas to you, they will. If they feel they can’t, they
won’t.
Focus on the Talent Instead of the Title
* Never let someone’s job title be the sole indication of their worth.
* People at The Trump Organization have transcended their positions on
many occasions. Matthew Calamari, the executive vice president of operations,
started as a security guard.
* Vinnie Stellio, who was hired by Matthew Calamari, started as my
bodyguard and is now a vice president.
* In other words, try to see beyond a person’s title. You can find
talent in unlikely places.
Manage the Person, Not the Job
Keep Your Door Open
* To me, arriving means something is about to begin. Graduation from
college is a beginning, not an ending. Each success is the beginning of the
next one
* My father was much the same. He once said to me, “You know, the more I
learn, the more I realize I don’t know. I think that has kept me young at heart
more than anything else.”
Think Big and Live Large
*It’s a big world. There’s a lot we don’t know, which means there’s
still a lot to be discovered and a lot to be accomplished.
The possibilities are always
there. If you’re thinking too small, you might miss them.
* If you’re going to think, think big. If you’re going to live, live
large.
Take Control of the Job Interview
Ask for Your Raise at the Right Time
Be Tenacious
Play Golf
* I made a lot of money on the golf course before I ever went into golf
as a business. I found solutions to problems, new ideas for ventures, and even
a new career. Golf has a way of giving you an equilibrium that you can’t always
find in the office
* I realize that some of you don’t care much about golf. Golf is one of
those things that has aficionados, just as opera has diehard fans who will fly
around the world to catch a certain performance. To people who don’t know or
like opera, that seems absurd
I can’t make you love golf, but, believe me, once you’ve had the
opportunity to play on a beautiful course, it could turn you into an enormous
fan, or even a passionate player, no matter how poorly you hit the ball.
* It’s a great way to improve your business skills, to learn how to
maneuver. It can even be equated with learning how to negotiate, which is an
art in itself
* Ultimately, the rule here is not just to visit one of my golf courses
(though you would be wise to do so) but to turn your passion into profit.
The results of that passion will reward you in more ways than you ever
could have expected.
Brand Yourself and Toot Your Horn
* Subtlety and modesty are appropriate for nuns and therapists, but if
you’re in business, you’d better learn to speak up and announce your
significant accomplishments to the world—nobody else will.
* Once, when some top-of-the-line apartments weren’t selling, I upped
the prices, way over the competition. They started selling immediately.
* If you’re on the brink of success in your career, some snob might ask
you dismissively, “You don’t want to become a brand name, do you?”
Anyone who asks you that does not have the big picture in focus—and they
are usually just envious.
Go with Your Gut
Be Optimistic, but Always Be Prepared for the Worst
* The ups and downs are inevitable, so simply try to be prepared for
them
* Call it positive thinking with a lot of reality checks.
* Call it positive thinking with a lot of reality checks
Look Closely Before Changing Careers
* A lot of successful businesspeople think they can apply their management
skills to politics, but I’ve noticed that only a select few, like
Michael Bloomberg and Jon Corzine, succeed. Most others lack the
temperament for it.
Avoid the Handshake Whenever Possible
* Some business executives believe in a firm handshake. I believe in no
handshake. It is a terrible practice. So often, I see someone who is obviously
sick, with a bad cold or the flu, who approaches me and says,
“Mr. Trump, I would like to shake your hand.” It’s a medical fact that
this is how germs are spread. I wish we could follow the Japanese custom of
bowing instead.
Pay Attention to the Details
Connect with Your Audience (The Art of Public Speaking, Part I)
* So: Involve your audience. They will appreciate being included.
Cover These Eleven Bases (The Art of Public Speaking, Part II)
* Notes can sometimes function as a useful reference point, especially
if you’re speaking to a large audience. If you’re prepared, no one can tell
that you’re using them. Ideally, you don’t want to read a speech. For some reason,
no matter how good your delivery is when you read a speech, it’s usually
boring. Everyone sees that you’re reading it and it’s never quite the same as
delivering it off the cuff. Notes offer the best of both worlds: They keep you
focused and moving in the right direction without turning you into a stiff.
Be a good storyteller. People
like stories, and they’ll remember them. A speech shouldn’t become a lecture.
Humor goes a long way, and it will
* Look for what you have in common and lead with it. You will create an
immediate bond, because they will realize they can relate to you
* Be able to poke fun at yourself. This will make you accessible to
people even if you are up on the stage and in the spotlight. We’ve all had
disasters in our lives, major and minor. To be able to laugh at them in
retrospect is healthy and helpful
Change Your Altitude
Start Visualizing Positively
* I know from experience that if I can see something as a possibility,
it has a much better chance of happening than if I can’t see it happening
* Keep a book of inspiring quotes nearby, so you can change a negative
wavelength the moment it descends on you. Here are some of my personal
favorites:
I know the price of success: dedication, hard work, and an unremitting
devotion to the things you want to see happen.
—FRANK LLOYD WRIGHT
Imagination is more important than knowledge.
—ALBERT EINSTEIN
Continuous effort—not strength or intelligence—is the key to unlocking
our potential.
—WINSTON CHURCHILL
Read Carl Jung
* I find reading psychology and self-help books useful. Carl Jung’s
theories fascinate me and keep my mind open to my own—and the
collective—unconscious.
* If someone had told me in business school that studying psychology
would be important for financial success, I would not have believed it
* The relatively small number of hours I’ve spent reading Jung have been
more than worth it. Start with his autobiography,
Memories, Dreams, Reflections, and you will be in for a fascinating time
while simultaneously fine-tuning your intuition and instincts. You will also
gain a technique for seeing into—versus reading into—the people around you.
Believe me, this will serve you well on many levels.
* The word persona has an interesting root. It comes from the Latin word
meaning “mask.” This, however, is not derogatory. It’s necessary. Each of us
has a persona. We need it for survival. It’s the face we put on for public use,
and it can be intentional or unconscious.
Have an Ego
* I remember saying to someone, “Show me someone with no ego and I’ll
show you a big loser.”
* No ego means very little life force, and too much means a dictatorial
personality. Keep your ego in a healthy balance, for your own well-being as
well as for those around you.
Keep Critics in Perspective
*… find you interesting enough for public consumption; they wouldn’t be
taking the time to criticize you. Think of their criticism as a compliment,
proof of your significance.
Homework Is Required and There Will Be a Test
* Every industry and profession has its bottom line for what is required
to succeed. If you can’t stand to practice every day, being a musician is out
of the question. If you hate to exercise, being an athlete is not for you.
* Can you imagine hearing a surgeon say, “Well, it didn’t go quite
right, but I sure learned a lot”? I wouldn’t want that guy operating on me. The
same applies to anyone in business, because if you’re in business, it’s not
just your money involved, but very often the money and well-being of others as
well. In my business, I can’t take chances. If something is not quite right
with the design or construction of a superstructure, a lot of people could be
injured or killed. I’ve got to know what’s going on. Bottom line, it will be my
responsibility.
Listen to a Ping-Pong Game
* Be aware of the marketplace. Know what’s going on now. That’s one
reason I devote several hours a day to reading. That’s how long it takes to
both keep up with current events and learn from the greats in history.
How can you expect to be successful if your idea of what’s happening in
the world is vague or nonexistent?
* Comparing ourselves to others is a waste of time. I’ve heard people
say, “Well, Mr. Lucky had a million dollars before he was thirty and I’ve
worked just as hard as he has.” Well, Mr. Lucky has nothing to do with you,
your possibilities, your success, or your failure. Don’t let anyone else be
your yardstick. That’s taking power away from yourself in a big way.
* I’ll sum up with two of my favorite quotes:
There are no short cuts to anywhere worth going.
—BEVERLY SILLS
The harder I work, the luckier I get.
—GARY PLAYER
Reflect for Three Hours a Day
* It made me realize how much I need a certain amount of quiet
time—usually about three hours a day—in order to stay balanced. It’s time I use
to read and reflect, and I always feel renewed and refreshed by this. It also
gives me material to feed my extroverted nature.
For me, the early morning hours
are best for this kind of reflection. I’m an early riser, usually up by 5A.M.,
which gives me a few hours to read newspapers and magazines of all sorts—local,
national, and international.
Dress for Your Culture
* I used to pride myself on buying very inexpensive suits and other
clothing. It just didn’t make sense to pay thousands of dollars for great
clothes when you could buy something for a hundred dollars. Who would know the
difference?
* Over the years, I’ve learned that this is wrongheaded. I now buy very
high-quality shoes, and they seem to last forever, whereas the cheapos used to
wear out quickly and always looked as cheap as the price I’d paid for them. The
same is true for suits.
* The way we dress says a lot about us before we ever say a word. To me,
dressing successfully means understanding your environment: knowing the culture
and making an effort to reflect—and respect—it.
* Make it easy for people to take you seriously. I would wonder about
someone who arrived for a meeting or an interview and was dressed
inappropriately for the culture of that particular workplace—for example, a guy
showing up at Trump
Tower in a cowboy hat,
boots, and a fringed cowhide jacket. It’s more about culture than style. Be
aware of your surroundings and dress accordingly.
* It’s certainly not groundbreaking news that the early victories by the
women on The Apprentice were, to a very large extent, dependent on their sex
appeal. The fact that sex sells is nothing new. However, women are judged
harshly when they go too far, so be careful in how you present yourself. If you
want to be acknowledged for your intelligence as well as your beauty, don’t
stand in your own way. Not everyone can tune out a knock-em-dead appearance.
Think of how you would like to be perceived, and proceed from there
I tend to notice what people are
wearing only if they look exceptionally well put together—or exceptionally
badly put together. It has more to do with style than which designer they may
or may not be wearing. As I said, expensive clothing usually looks like it was
worth the price.
Be Your Own Best Financial Adviser
* Many people go out and hire financial advisers, but I have also seen a
lot of those advisers destroy people
* When it comes to picking a financial adviser, rely on your own
judgment based on what you read in reliable publications like The Wall Street
Journal, Forbes, Business Week, and Fortune. They are usually terrific, even
though, on occasion, they say some negative things about me.
Invest Simply
* There are numerous firms that provide comprehensive charts and other
information on the best returns from certain financial advisers and funds.
Study those charts, not over the short term (maybe they just got lucky)
but over a fifteen- or twenty-year period
* Generally there is a reason for success. When you look at legends like
Alan “Ace” Greenberg and Warren Buffett and marvel at how good they are,
you will likely see that what makes them so successful is the same quality you
should apply to every one of your own investments—common sense.
I’ve read many of Warren Buffett’s
annual reports. In every case, what fascinates me is that he is able to reduce
things to the simplest of terms
Get a Prenuptial Agreement
* If I hadn’t signed a prenup, I would be writing this book from the
perspective of somebody who lost big
Cut Out the Middleman
* Wayne Newton is a great friend of mine, and he made a lot of money
over the years. Unfortunately, given terrible advice, he lost his money and was
forced to declare bankruptcy. Meanwhile, his lawyers were eating him alive.
He called me and said, “Donald, I heard you owed $9.2 billion to a
hundred banks in the early nineties and you never went bankrupt. How did you do
it? Because I just can’t seem to get out of this mess. My lawyers are making a
fortune and the banks are impossible.”
I asked Wayne
how many banks were involved. He told me it was three. “You’re lucky,” I said.
“I had ninety-nine banks and I made a point of becoming best friends with
everybody at every bank. You have to do the same.”
I gave him some more advice, which he has generously acknowledged in
many interviews. I told him, “Wayne ,
you are a major celebrity. Have your secretary call the three banks and get the
person who is really in charge, not the figurehead, and personally talk to all
three people. Arrange a meeting with them, ideally a dinner with them and their
families. Get to know them. At the end of this period of time, they’ll like
you. They’ll be impressed by you because you are a celebrity. They may control
a lot of money, but they don’t control fame, and people are impressed by fame.
Forget your lawyers. They are never going to want to settle the case, because
then their legal fees stop. You must do it yourself. Call the bankers. Become
friendly with the bankers. And make a deal.”
* Of course, there will be times when lawyers are essential. Some people
are scoundrels.1 In those instances, sue the bastards. But whenever possible,
settle. It saves a lot of time for everyone involved.
Teach Your Children the Value of a Dollar
* My kids know the value of money from example. They see how hard I
work. I don’t talk about it with them because I don’t have to—they have eyes
* My parents were frugal in the sense that they knew it wasn’t easy to
make money, and that it should be treated with respect. They lived well but
simply, and were not flamboyant in their spending
* We rarely went out to eat. We took relatively few elaborate vacations.
They emphasized schooling and education. We had a solid family life, and
I remember feeling very fortunate. Each of us was expected to contribute
something not only to the family as a whole, but to society.
That is a Trump family value that is ingrained in me, and one I’ve tried
to live up to.
* My children have benefited from affluence, as I did, but it’s
surprising how unspoiled they are in many ways. They have budgets and live
within them. They have limits on their credit cards, and they have them more
for protection in an emergency than for anything else. When they were growing
up, both of my sons earned extra money during their summer vacations by mowing
lawns, cutting trees, moving stones, and doing
landscaping work at
the Seven Springs estate in Westchester .
Ivanka attended the School
of American Ballet , which
requires an enormous amount of discipline and training.
*… the sooner you understand the value of money, the more likely you are
to possess large amounts of it.
If your children see you being
careless with money, they will assume it’s okay for them to be careless.
Children watch. That’s how they learn.
Your priorities will often become their priorities. Any family can have
a wild card or two, but on the whole, it’s been proven that children will learn
from what they see.
If you obviously enjoy going to Las Vegas to gamble, it’s
likely they’ll think this is a good thing and will follow suit. If you like
going to Carnegie Hall and bring the kids along, they’ll think this is an
exciting event because you do. Children inherently like to please, so think
about the values you exhibit. Sooner or later, kids will form their own tastes,
but the initial exposure is important.
* Not teaching your kids about money is like not caring whether they
eat. If they enter the world without financial knowledge, they will have a much
harder go of it. Make sure you let them in on your way of thinking about
money—how you manage expenses, how you save, where you invest
Let them know that having money
isn’t necessarily a sign of greed. It’s an important element for survival. Just
getting a first apartment can be a lesson for your kids: They suddenly learn
about security deposits! Equip them for life as best you can. Buy them a
subscription to Money or some other personal-finance magazine. Give them
incentives for saving their allowance
If You Have Them by the Balls, Their Hearts and Minds Will Follow
* An interviewer from Brazil
recently asked me what the best parts and the worst parts of having so much
money and success were. I had the same answer to both questions: the effect it
has on people.
Anyone in a position of power will probably agree with me. There are
pluses and minuses.
The plus side is that people will listen to you more readily than if you
aren’t on the map financially. The minus side is that they will reduce you to
one dimension and keep you there
* Convincing others has a lot to do with understanding negotiation.
Study the art of persuasion. Practice it. Develop an understanding of
its profound value across all aspects of life
* Make it easy on the people you are trying to convince. Give them
readily accessible metaphors and analogies. If you are too far over their
heads, they’ll feel frustrated or, worse, inferior. Let them know you’re all on
the same level in some way. Use humor. It’s a great icebreaker. I sometimes
tell people that I wish our meeting had been yesterday, because I was having a
great hair day and they missed it!
Convincing other people of how
wonderful you are and how lofty your ideas are is a good way to convince them
to tune out or, better yet, to escape from you as soon as possible. We all need
to have a healthy dose of confidence to be convincing, but don’t bulldoze. If
you do, you may see a lot of people in front of you at first, but the room will
soon be empty
* Here is the golden rule of negotiating:
He who has the gold makes the rules.
If you walk into a negotiation and know nothing about the other party,
let them talk, listen to their tone, observe their body language, and determine
whether they really want to make a deal or just show you how smart they are.
* Most important, know the party on the other side of the table before
sitting down with them. Research who you’re dealing with, how they negotiate,
and what they want from you
Consider What the Other Side Wants
Be Reasonable and Flexible
* A good negotiator must be flexible to be successful.
Trust Your Instincts
Know Exactly What You Want and Keep It to Yourself
Make Sure Both Sides Come Out Winning
Let Your Guard Down, but Only on Purpose
Being Stubborn Is Often an Asset
Be Patient
* One good tactic for speeding up a deal is to show a lack of interest
in it. This will often make the other side rekindle their efforts to get
something going
Be Strategically Dramatic
Sometimes You Still Have to Screw Them
* For many years I’ve said that if someone screws you, screw them back.
* When somebody hurts you, just go after them as viciously and as
violently as you can. Like it says in the Bible, an eye for an eye.
* Be paranoid. I know this observation doesn’t make any of us sound very
good, but let’s face the fact that it’s possible that even your best friend
wants to steal your spouse and your money. As I say every week in
The Apprentice, it’s a jungle out there. We’re worse than lions—at least
they do it for food. We do it for the thrill of the hunt.
Sometimes You Have to Hold a Grudge
Learn the Value of Saying No
The Art of the Hair
Gossip
Page Six, My Way
A Week in the Life
* Everyone’s heard of the New York minute, but by now that’s
outdated—it’s become the New York
second. That’s no exaggeration. Seconds count when you have hundreds of phone
calls a day to handle.
* M. I return the fourteen calls that came in during the meeting, which
include those from lawyers, publishers, reporters, and friends. The only thing
worse than having so many calls is not having any calls, so I’m not complaining
* I also keep letters and quotes, such as “Hope is not a strategy.”
* During the march toward war in Iraq ,
someone sent me this joke: “You know the world has changed when you realize the
best rapper is a white guy, the best golfer is a black guy, and Germany
doesn’t want to go to war.”
* Donald is a master at marketing. But you can’t market and be a master
at marketing unless you’ve got great product—it doesn’t work like that
* As Benjamin Franklin once said, “Beware of little expenses. A small
leak will sink a great ship.” In business, nothing is ever too small to notice
* I take a call from a writer doing an article on motivation and
leadership.
One of the questions asked is how I handle a person who consistently
makes the same mistakes. I tell them the truth: I don’t. They’re working for
someone else now.
Prime time
* You never interrupt the boss in a meeting. You never interrupt the
client in a meeting, either.
Acknowledgments
Appendix